Last updated: November 3, 2026
Crest Technologies (“Crest”, “we”, “us”) is based in Toronto, Ontario. This policy explains what personal information we collect through cresttechnologies.ca, why we collect it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
Information you give us. When you request a quote, we collect the details you enter in the form: your name, company, email address, and phone number, along with project details such as the product or service, project type, pipe size and material, quantity, project location, required delivery date, any additional requirements, and any drawings or files you attach. We also keep the emails and messages you send us.
Information collected automatically. We use Google Analytics to understand how the website is used. It collects information such as the pages you visit, how you arrived at the site, your approximate location (city or region), your device and browser type, and interactions such as clicking a “Request a Quote” button. Google Analytics uses cookies to do this. We do not send your name, email address, phone number, or the contents of the quote form to Google Analytics.
How we use your information
- To respond to your inquiry and prepare quotes.
- To communicate with you about your project, order, or delivery.
- To understand which pages are useful and improve the website.
- To meet our legal, accounting, and record-keeping obligations.
We do not sell or rent your personal information.
Service providers and where information is stored
We rely on a small number of trusted service providers to run this website and our communications:
- Vercel hosts the website and processes quote form submissions.
- Resend delivers quote requests from the website to our inbox.
- Google Analytics provides website usage statistics.
- Our business email provider stores the messages we exchange with you.
These providers process information only to provide their services to us. Some of them store or process information outside Canada, including in the United States, where it may be accessible to courts, law enforcement, and national security authorities under the laws of that country.
Cookies and analytics
Google Analytics sets cookies in your browser to distinguish visits and measure usage. You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on. The website, including the quote form, works without these cookies.
How long we keep information
We keep quote requests, attachments, and related correspondence for as long as we need them to respond to you, deliver the work, and meet our legal and accounting obligations. After that, we securely delete or anonymize them. Website analytics data is retained according to our Google Analytics retention settings.
How we protect information
Information you send through this website is encrypted in transit using HTTPS. We limit access to personal information to the people who need it to respond to you and use reasonable administrative and technical safeguards. No method of transmission or storage is completely secure, but we work to protect your information appropriately.
Your choices and rights
You can ask to access the personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it, subject to legal or contractual limits. To make a request, contact us using the details below. We will respond within 30 days.
Contact us
For questions about this policy or your personal information, contact Crest Technologies at sales@cresttechnologies.ca or +1 (416) 906-4700, Toronto, Ontario, Canada.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last changed.